Wow... the journey has begun! What great fun you guys must be having. I just wanted to let you know that I am no longer with AA. I started Nursing school last week and have been extremely busy. I have given your records to my very competant friend Kandi Briones. She also works in the Tucson office in the same department I did (QRD). She's going to keep checking on those upgrades for you and process any reissues if necessary. Let me know if I can do anything as well on your behalf. I still keep in touch with my "ex" co-workers.